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Welcome to Luxor Help, a wiki style knowledge base for customers. Search this site or follow the links for product information, technical support, answers to common questions, and more. To make suggestions, request a help topic or article, or to report an error, please contact help@luxordirect.com.

Troubleshooting and Technical Support DVR troubleshooting: – Solutions to common problems. Power troubleshooting Hard Drive Troubleshooting – How to fix HDD errors Recording troubleshooting – How to fix recording errors. Remoteview troubleshooting Camera troubleshooting: Video troubleshooting Power troubleshooting

Product Information Cameras – View our complete camera selection with specifications. Dome cameras IR Day/Night Cameras Box C-Mount Cameras Vari-focal Cameras Vandal Proof Cameras PTZ Cameras Hidden Cameras See all... DVRs Falco Pro Series DVR Bluefin DVR MPEG4 DVR JPEG2000 DVR Cabling

Installation and Configuration Falco Pro Series DVR installation and Configuration: JPEG 2000 DVR installation and configuration: MPEG4 DVR installation and configuration: Camera installation and configuration Distribution box installation and configuration

Software and Downloads Popular Downloads Falco Pro Series DVR Manual JPEG2000 DVR Manual JPEG2000 remoteview software suite MPEG4 DVR Manual MPEG4 Video Server E Remoteview Software MPEG4 Video Viewer Remoteview Software

Frequently Asked Questions My Falco Pro Series DVR is displaying an HDD * Fail error message. Remoteview Setup - Falco Pro Series DVR I Cannot Access My Falco Pro Series DVR Through Internet Explorer How do I start recording on my Falco Pro Series DVR? How do I set up the Sequence/SEQ option on my Falco Pro Series DVR? My Falco Pro Series DVR is displaying a black and white image. Do the cameras have motion sensors on them? What are the requirements for remote viewing over the internet? For how long can the DVR record? What does "HDD full" mean? My screen says LOCK and I can't press DVR buttons How can I increase recording time? How difficult is it to install a camera package? How can I add additional storage capacity to my DVR? See all...

Customer Service and Company Policy Pricing – Luxor Direct pricing and related policies Billing and Payments – Current payment methods Shipping – Get answers to your shipping questions here Warranty information Tech Support Do I have to pay sales tax? Return policy – Our return policy and associated articles RMA's (returns and exchanges) Dealer and reseller accounts Glossary of terms – Learn the CCTV lingo