Tech Support
From Luxor Help
Luxor Direct offers a fully qualified staff of technical support professionals to assist you with the installation, configuration, and usage of your product. Please be advised that we can only support our own products and are not available to support operating systems, routers, computers, or other hardware. We can be reached at (281)403-5100 (option 3) or at support@luxordirect.com. Office hours are Monday - Friday 9:00AM - 6:00PM CST. During times of heavy call volume, you may be asked to leave a message. If so, kindly leave a detailed message including name, return contact number, and a brief description of the problem and one of our agents will gladly call you back as soon as they are available. Also, feel free to use the resources available to you in this knowledge base as they can provide answers to almost all of the frequently asked questions that tech support receives.
BEFORE YOU CALL TECH SUPPORT, please make sure that you are on site with the device and that you are able to specifically explain the problem you are having. If you are having network setup issues make sure your computer is wired directly into the router (NOT wireless) and that any and all unnecessary programs (email programs, web browsers, media player...) are closed. Also, you will need the applicable username, password, brand name, and model number for your router as well. If you do not have this information, you will need to gather it from whomever supplied you with your router. Remote access requires router configuration which, in turn, requires being logged in to the router. Please have this information available before calling.
While on hold, you may be prompted to leave a message. This is normal. Our support calls are often quite lengthy and this was put into place to prevent unnecessarily long hold times. Please leave us a message and we will respond in a timely manner and spend as much time with you as is necessary as to assist with your issue. However, if you do not leave a message, we cannot call you back.
